Community Care Peterborough is in compliance with AODA standards.  The 2023 Accessibility Compliance Report is available upon request.  The following are some highlights of our accessibility and client service policies:

Accessibility Policies: 

• Accessibility Compliance Report Verification- information linked here
• Admin - 7 - 10 - Accessibility  Policy  -information linked here
• Adm- 7 -20 - Accessible Customer Service - information linked here
• HS- 1 - 140 - Emergency Response Plan -information linked here
• Guidelines for Delivering Accessible Customer Service - information linked here
• AODA - Employee Training Log - information linked here 

Client Service Policies

• HS - 1 - 180 - Safe Driving - information linked here
• PG - 1 - 15 - Central Intake - information linked here
• PG - 18 - 10 - Transportation Services - information linked here
• CLI - 1 0 - Eligibility Criteria - information linked here
• CLI 1 - 20 - Client Intake and Assessment - information linked here
• CLI 1 - 22 - Client Consent  - information linked here
• CLI 1 - 40 - Client Rights and Responsibilities - information linked here
• CLI 1 - 45 - Anti-Discrimination - information linked here
• CLI 1 -80 - Client Feedback, Complaints and Appeals - information linked here 
• Volunteer Training - Photo ID Request Sample - sample linked here

For more information about accessibility and client service policies please call 705-742-7067 or email through this link here. 

You can also use the request service button found at the top of our website.