We Want to Hear From You 

Your experience with Community Care Peterborough matters to us. 

Whether you would like to share a compliment, offer a suggestion, or raise a concern, we are here to listen. Your feedback helps us improve our services and ensures every person we serve is treated with respect, dignity, and care. 

What You Can Share 

You may contact us to: 

• Share a compliment about a staff member or volunteer 

• Recognize exceptional service 

• Offer a suggestion for improvement 

• Raise a concern about a service you received 

• Make a formal complaint 

All feedback is welcome. 

How to Share Your Feedback 

Choose the option that feels most comfortable for you: 

• Complete our online Feedback Form

• Email us at: peterborough@commcareptbo.org 

• Call: 705-742-7067 

• Send a letter to our office 

Submit Feedback Form

You may choose to provide your name and contact information, or you may submit feedback anonymously. 

If You Have a Concern 

If you feel comfortable, we encourage you to speak directly with the staff member or volunteer involved, or their supervisor. Often, questions or misunderstandings can be resolved quickly this way. 

If you are not satisfied with the response, or if you prefer not to speak directly with the individual involved, you may submit your concern using any of the contact methods above. 

You have the right to raise a concern without fear, interference, or negative consequences. Your care or service will not be affected. 

What Happens After You Contact Us 

We take all concerns seriously. 

• A supervisor or manager will acknowledge your concern within two (2) business days (if contact information is provided). 

• We will review the matter carefully. 

• A response will be provided within five (5) business days whenever possible. 

We will keep you informed about the progress of the review and handle all matters respectfully and confidentially. 

Complaints are kept separate from a client’s service file. 

If You Are Not Satisfied 

If you feel your concern has not been resolved, you may request a review by the Chief Executive Officer of Community Care Peterborough. 

If the service involved is funded through Ontario Health at Home – Central East, and you remain dissatisfied after our review, we will provide you with contact information for their office.