Volunteer Rights…

As a volunteer providing services to clients of Community Care, you can expect that:

1.  You will be treated with dignity and respect.
2.  You will be treated as a co-worker.
3.  You will have the support of other volunteers and paid staff.
4.  You will be given a suitable assignment with consideration for personal preference, kills and education.
5.  You may request help if a job is too large or strenuous.
6.  You will receive orientation when starting the position and on-going training to update and refine skills.
7.  You will receive guidance and direction.
8.  Your comments and concerns regarding working conditions or clients and your concerns will be addressed by your supervisor.
9.  You will be heard, have a part in planning, and be shown respect for your opinion.
10.  You will be appreciated and recognized for you service.
11.  Your personal information will be kept confidential.
12.  You will work in a safe environment.
13.  You may refuse to do any task that you feel to be unsafe.

...and Responsibilities

As a volunteer, you have the responsibility to:

1.  Be sincere in the offer of service.
2.  Be loyal to the agency.
3.  Maintain the dignity and integrity of the agency.
4.  Maintain standards of confidentiality regarding agency or client information.
5.  Understand your volunteer role.
6.  Carry out the duties promptly and reliably to the best of your ability.
7.  Participate in orientation and ongoing training.
8.  Accept the guidance and decisions of your supervisor.
9.  Maintain a positive working relationship with others and work within the boundaries of the volunteer position description.
10.  Refrain from smoking in the presence of staff or clients.
11.  Refer clients to the office if they contact you directly for service.
12.  Collect specified fees from clients and remit according to agency policy. Decline all other offers of money over the scheduled fee.
13.  Respect the dignity and rights of other volunteers, clients, staff and the public.