We go to great lengths to ensure volunteers are matched up with the position which best suits their skills. Volunteers are supported by a team of staff members which co-ordinates service delivery, matches clients and assists in the event of a conflict or a crisis. Throughout the year, volunteers are offered education and training on topics specific to the volunteer's position and to the organization as a whole.

Each volunteer candidate is required to apply, in writing, to become a volunteer. For the safety of our clients a police record check and an in-depth screening process is conducted for each volunteer application, including reference checks, to ensure that the volunteer candidate possesses the appropriate skills and qualifications to perform the duties of the position.