Clients Rights & Responsibilities
As a client receiving services from Community Care, you can expect that:
- You will be treated in a manner that respects your dignity and privacy.
- You will have the right to choose the amount of service you receive, within the agency's limitations.
- You may choose to give or refuse consent to the provision of any service.
- You will be advised, in advance, of the cost of service.
- You will be asked to evaluate our service/s on a regular basis and have your comments or concerns addressed.
- All service providers will have proper identification.
- All service providers will receive on-going training.
- All service providers will receive supervision appropriate to their role.
- All client files and information will be kept confidential in accordance with the law.
- A receipt or letter of confirmation will be provided upon request.
- You may appeal to the Executive Director if you feel that service is not adequate or appropriate.
- Work will be completed in a safe manner.
- You have the right to be free from discrimination and harassment.
As a client, you have the responsibility to:
- Contact the office to request service.
- Respect volunteer and staff privacy and human rights.
- Contact volunteers 'only' through the office.
- Refrain from smoking in the presence of representatives of Community Care. As per the Smoke-Free Ontario Act 2005, volunteers, brokered workers and staff have the right to refuse service to individuals who do not comply with this request.
- Ask the volunteer to perform only those tasks that have been pre-arranged through the office.
- Provide supplies and equipment required for Home Help/Maintenance.
- Contact the office if you will not be at home to receive services.
- Reimburse the volunteer directly, according to the fee schedule.
- Pay the Brokered Worker directly, according to the pre-arranged fee.
- Speak to staff if you have a concern or complaint.
